BCP-211: Supporting BlackBerry Devices in an Enterprise Environment
Exam Number/Code: BCP-211
Exam Name: Supporting BlackBerry Devices in an Enterprise Environment
Questions and Answers: 122Q&As
Updated: 03-12-2010

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A BlackBerry device appears to have stopped responding and an hour glass is displayed on the screen.
The BlackBerry device is connected to the computer, but its status is shown as Disconnected in
BlackBerry Desktop Manager. What are two ways to resolve this issue? (Choose two.)
A. Click Options or Settings on the BlackBerry device Home screen
> Select Advanced Options > Click Wipe Handheld.
B. Perform a full back up of the BlackBerry device data and turn on advanced logging. Find the corrupt
database indicated in the log, clear the corrupt database, and then restore the database to the
BlackBerry device.
C. Install the latest version of BlackBerry Device Software on the computer and run the application loader
process.
D. Remove the battery from the BlackBerry device while it is connected to the computer and run the
application loader process. During the application loader process, re-insert the battery and complete the
process.
E. Click Options or Settings on the BlackBerry device Home screen
> Select Advance Settings > Click Application Configuration > Select
Allow Java Script and Allow JVM.
Answer: C,D